By phone
As an online company, we do not operate a traditional "call centre" or telephone ordering facility. We politely ask that customers place their orders via the website and where necessary contact us via email or live chat for a fast and efficient response.
By email
Our customer service team are available by email around the clock. Please send all email enquiries to: support@colonialgifts.co.uk
By post
If you'd rather, you can put pen to paper and send us a message via post. Our Lancashire-based HQ address is as follows:
Colonial Gifts Ltd.
1, Ribble Court
Mead Way
Padiham
Lancashire
BB12 7NG |
Live chat
The quickest and easiest way to speak to us is via livechat. We're online around the clock most of the time, so there's always someone waiting to answer your question or facilitate your request. Please check our live chat indicator for availability.
By fax
While we prefer email communication, we appreciate that sometimes there's a reason why faxing is necessary. In these instances, please send your fax, complete with cover sheet, to 0207 190 5804.
I'd like to submit some feedback
We value feedback as highly as we value anything else at Colonial Gifts. We like to know that our customers are completely satisfied, and take any less than glowing feedback really seriously. In line with our 100% satisfaction guarantee, we like to make sure that everyone is happy with their shopping experience. If there's something you'd like to tell us, whether or good or bad, you can do so by email or post - see left. |
